Privacy Policy

How DisrepairIQ, operated by RESOLVEMYDISPUTE LIMITED (Company No. 15182581), processes personal data. This policy is published publicly and applies alongside the firm-level Trust & Compliance due-diligence pack. Last updated: June 2026.

1. Who is responsible for your data

The instructing firm is the data controller for client and tenant information it enters into the platform. RESOLVEMYDISPUTE LIMITED is a data processor, processing that information solely to provide the platform on the firm's documented instructions.

For firm user data (accounts, billing, usage), RESOLVEMYDISPUTE LIMITED acts as controller. Processing is governed by the UK GDPR and the Data Protection Act 2018.

2. What we process and why

Claim data: tenant, landlord, tenancy, defect, notice and loss information, and documents you upload — for assessment, quantum calculation, document extraction, Letter-of-Claim drafting and disclosure review.
Account data: name, email, firm details and regulatory reference — to administer access and billing.
Usage data: authentication and audit logs — for security and support.

Lawful basis: the firm's basis (typically legal obligation and/or contract) for client data; contract and legitimate interests for firm user and account data.

3. Sub-processors and hosting

We rely on cloud hosting (UK/EEA), enterprise AI APIs (engaged on terms that prohibit use of customer data for model training), and a transactional email service. A current, named sub-processor list is provided with the DPA and on the Trust & Compliance page.

4. Retention and deletion

Uploads: documents uploaded for AI extraction are permanently deleted immediately after analysis — not retained by AI providers or used for training.
Claim records: the structured, approved claim information is retained for the duration of the firm's engagement. Firms may delete cases; supervisor approval is required to delete a case once created.
On termination: data is exported or securely deleted at the firm's election, within the period set out in the DPA.

5. Security

Data is transmitted over TLS 1.3 and stored encrypted at rest. Access is role-based with per-user and per-firm row-level security. Further detail is on the security page.

6. Your rights

Data subject requests in respect of client information are handled by the instructing firm as controller; we assist firms in fulfilling them within statutory timeframes. Firm users may exercise their rights (access, rectification, erasure, restriction, objection, portability) by contacting us below.

7. Contact

Company: RESOLVEMYDISPUTE LIMITED
Company No.: 15182581
Registered Office: Room 8 Redhills House, Redhills, Penrith, CA11 0DT
Jurisdiction: England and Wales

Reminder: DisrepairIQ is a legal-technology tool, not a law firm. All AI-generated outputs are drafts requiring independent verification by a qualified solicitor before use.